FAQs

A waiting period is the time between your policy effective date and when your pet’s coverage begins. Prudent Pet has a 5-day waiting period for accident coverage and a 14-day waiting period for illness coverage. This means your accident and illness coverage policy for your pet will become active 5 days and 14 days respectively

The reimbursement percentage is how much money you get back from Prudent Pet after you submit your claim via our claims process. For example, if you have a $100 vet bill and you select a plan offering 90% reimbursement, you’ll get $90 back. If you’re looking to make your monthly payment lower, opt for a

Pre-existing conditions are conditions that started before your pet’s policy effective date. Conditions are also considered pre-existing if they appear during a waiting period. Conditions are no longer pre-existing if cured, symptom and treatment free for 365 days, with the exception of knee and ligament conditions. If a knee or ligament condition occurs before the

Hereditary and congenital conditions are ailments and illnesses common to certain breeds. Often, these don’t show up until later in your pet’s life. Depending on the Prudent Pet policy you select, there is coverage available for these types of conditions.

Exclusions are conditions and procedures not covered in your plan. For example, a cosmetic procedure for your pet would not be covered and is considered an exclusion. See here for a full list of exclusions.

A deductible is the amount of money you pay out of pocket before Prudent Pet will reimburse you for your vet bills. Usually policies with higher deductibles will cost less per month. However, you would then pay more out of pocket to the vet. You will get more money reimbursed if you select a lower